Insult to Injury Insurance, Fraud, and the Big Business of Bad Faith

You pay insurance companies to protect you in case of tragedy, but will they be there when you need them most? Joan Hangarter bought a disability policy in 1990 to protect her should she ever become seriously ill. She dutifully paid her annual premiu...

 Six Sigma Execution How the World's Greatest Companies Live and Breathe Six Sigma - Real World Examples from General Electric, 3M, Allied Signal, and More

Join the Ranks of the Pros-Make Six Sigma a Cultural Phenomenon in Your Organization GENERAL ELECTRIC. ALLIED SIGNAL. MOTOROLA. You've heard how these top companies increased their efficiency and productivity by successfully implementing Six Sigma...

 Valuation Avoiding the Winner's Curse

Valuation will always be both an art and a science. This book will help you master both the science and the art. Concise, realistic, and easy to use, it brings together the field's best "rules of thumb," helps you compare every key approach, and offers pr...

 Judo strategy Turning your Competitors' Strength to Your Advantage

"A good read, with lots of salient business lessons for small and large companies alike." Fast Company By mastering the principles of movement, balance, and leverage, practitioners of judo learn to overcome more powerful opponents. The authors David B. Yo...

 The Innovation Killer How What We Know Limits What We Can Imagine - And What Smart Companies Are Doing About It

For true innovation, you may need to think outside the box-and outside the company. Innovation is vital to the success of an organization. But often, "GroupThink" and "ExpertThink" stifle new ideas. This book presents the idea of using outsiders-people...

 Service Strategy Management moves for customer results

Looking at issues like segmentation, measurement, loyalty and people this book provides a systematic approach to service strategy, distilled from over twelve years work with over 100 companies. The second edition is thoroughly revised, adding even more pr...

 Marketing Excellence Winning companies reveal the secrets of their success

Marketing is all about ideas. And Marketing Excellence is about good ideas made great. The companies it features have been selected because they are winners - both literally and commercially. Literally in that they have received Marketing Society Awards f...

 Creating Value in a Regulated World CFO Perspectives

This book is about championing a move away from simply evaluating physical assets to understanding and evaluating the intangible value of an entity. It means moving beyond economic theory to reprioritise and change the organisation so that further value c...

 Knowledge Management Tools and Techniques Practioners and Experts Evaluate KM Solutions

Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especiall...

 Spies Amongus how to Stop theSpies, Terrorists, Hackers, and Criminals You Don't Even Know You Encounter Every Day

Ira Winkler has been dubbed "A Modern Day James Bond" by CNN and other media outlets for his ability to simulate espionage attacks against many of the top companies in the world, showing how billions of dollars can disappear. This unique book is packed wi...

 The Great Telecom Meltdown

In today's telecom business environment, a thorough and accurate understanding of past mistakes goes a long way in ensuring future success. Providing an authoritative account of what contributed to the failure of so many telecom firms between 2000 and 200...

 Wireless Data Technologies

The expansion and popularity of the Internet, along with the addition of wireless data functionality to wireless networks, has also contributed greatly to the growth of the wireless industry. In fact, the anticipated consumer demand for high bandwidth wir...

 The Simplicity Shift Innovative Design Tactics in a Corporate World

High tech products have historically had notoriously poor design. Fortunately, companies have recently started to embrace user centered design practices. This transition hasn't been smooth, however, as many companies have trouble transferring good design ...

 The Animator's Motion Capture Guide Organizing, Managing, And Editing

Character motion is one of the most critical elements in creating a believable look for a video game, animated project, or movie special effect. Good character motion can quickly take the viewer into the imaginary world and help sell the scene, while bad ...

 AMA Handbook of E-learning Effective Design, Implementation, and Technology Solutions

Best Practices from 30 Leading Experts Including Brandon Hall, Elliott Masie, Clark Aldrich, Vicky Phillips, Carole Richardson, John Hartnett This authoritative sourcebook is a timely decision-making tool for companies making the transition to (or alread...