Les livres classés sous : customer
Deploying Visual FoxPro Solutions
Ship it! Music to your ears or words that cause a cold sweat as you realize you now need to deploy the solution you have worked on for so long? Have you planned the deployment? Do you have the proper language in your contract with your customer? Do you ha...
(paru le 02/09/2004, consulté 222 fois)
Building Service Provider Networks
Learn how to gain the edge of providing the most
reliable service-level guarantees to customers.
Network and service provider engineers are often faced
with the difficult challenge of meeting a less-than-logical
service need of a customer–– a...
(paru le 10/07/2002, consulté 629 fois)
E-Supply Chain
E-Supply Chain, the most advanced and up-to-date
publication of its kind, reveals how companies can form the
necessary business alliances to combine the power of supply
chain and the Internet-two of most versatile and effective
business tools of the new c...
(paru le 01/01/2001, consulté 1801 fois)
Marketing Moves A New Approach to Profits, Growth and Renewal
The Internet, globalization, and hypercompetition are
dramatically reshaping markets and changing the way
business is done. The problem, says internationally
renowned marketer Philip Kotler and his coauthors Dipak C.
Jain and Suvit Maesincee, is that mark...
(paru le 15/04/2002, consulté 1753 fois)
Microsoft Dynamics CRM 3 for Dummies
Manage sales, service, and marketing processes all together
Find out how to manage customer information to make your business more productive
Whether you're completely new to customer relationship management (CRM) software or you just want the s...
(paru le 16/05/2006, consulté 990 fois)
Managing Your Business with Outlook 2003 for Dummies
Use a tool you already have (plus BCM 2.0) to solve lots of time-consuming problems
Shows readers how to use Outlook as an effective and powerful solution for managing and organizing e-mail messages, schedules, tasks, notes, contacts, and other infor...
(paru le 16/02/2006, consulté 1994 fois)
The definitive guide to direct and interactive marketing
The Definitive Guide to Direct and Interactive
Marketing
We've all been on the receiving end of bad direct
marketing. It's a waste of time and money and alienates
more customers than it wins.
Good direct marketing, on the other hand, is a totally
differ...
(paru le 21/10/2003, consulté 1492 fois)
Building a Knowledge-Driven Organization
This is the first book to focus on the people side of knowledge management what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Labo...
(paru le 05/04/2004, consulté 1227 fois)
Privacy What developers and IT Professionals Should Know
You're responsible for your customers' private information. If you betray their trust, it can destroy your business. Privacy policies are no longer enough. You must make sure your systems truly protect privacy-and it isn't easy. That's where this book com...
(paru le 17/11/2004, consulté 1184 fois)
A Guide to Customer Service Skills for the Help Desk Professional
In the demanding world of help desk analysis, it is no longer enough to only possess a solid technical background. Today's help desk analyst must also master "soft" and self-management skills. With A Guide to Customer Service Skills for the Help Desk Prof...
(paru le 28/12/2004, consulté 887 fois)
Customer-centered design A new approach to Web usability
To succeed on the web, companies must understand their
customers' needs and goals more thoroughly than ever
before-and use that information to build sites that deliver
an outstanding shopping experience. Customer-Centered
Design offers a systematic bluepr...
(paru le 29/08/2002, consulté 1378 fois)
Software Requirements
Up-to-date, practical guide to gathering and managing
requirements throughout the product development cycle.
Have you ever delivered software that satisfied all the
project specifications-and seemingly none of the customer's
expectations? As a customer, ...
(paru le 04/03/2003, consulté 1238 fois)
Essentials of CRM A Guide to Customer Relationship Management
Full of valuable tips, techniques, illustrative real-world
examples, exhibits, and best practices, this handy and
concise paperback will help you stay up to date on the
newest thinking, strategies, developments, and technologies
in CRM.
Contents
Overvie...
(paru le 14/05/2002, consulté 867 fois)
Microsoft CRM for dummies
The ideal introductory guide to Microsoft's much
anticipated entry into the Customer Relationship Management
(CRM) software marketplace
Discusses the key features of Microsoft's CRM software,
including tools to help businesses sell more effectively,
man...
(paru le 04/09/2003, consulté 2009 fois)
Mining the Web Transforming Customer Data into Customer Value
Learn how data mining can help achieve your business
goals–from the leading author team writing on data
mining today!
Web sites gather a lot of detailed information about
customers. Unfortunately, most companies lack the know-how
to capitalize on th...
(paru le 14/05/2002, consulté 1608 fois)
Customer-Driven It
After the Internet bubble burst, the technology industry
was left facing a host of unrealized opportunities, from
e-commerce to market exchanges. Where will the industry go
from here, and who will drive it forward? David Moschella
argues that IT industry ...
(paru le 14/02/2003, consulté 2596 fois)