Filemaker 8 Functions and Scripts Desk Reference

FileMaker 8 Functions and Scripts Desk Reference is the only book on the market expressly focused on describing each calculation formula and how and when to use each one. With this book's real-world, concrete examples of how to use each function, you will...

 Leo Laporte's PC Help Desk

Nurse your PC back to health with a little help from Leo Laporte. Leo Laporte's PC Help Desk in a Book uses a unique, medical dictionary approach, complete with symptoms, diagnosis, and treatment for all of your common and not-so-common PC maladies. Flow-...

 A Guide to Customer Service Skills for the Help Desk Professional

In the demanding world of help desk analysis, it is no longer enough to only possess a solid technical background. Today's help desk analyst must also master "soft" and self-management skills. With A Guide to Customer Service Skills for the Help Desk Prof...

  Introduction to help desk concepts and skills

Essential IT Skills for On-the-Job Success Mike Meyers, one of the premier computer and network skills trainers, has developed a learning system designed to teach key IT principles in an easy-to-under stand style that will prepare you for an IT career. H...

 Help Desk Assistance utilisateurs et relations clients

Les entreprises sont soumises à une dépendance technologique liée à la complexité de leurs systèmes d'information. Cette situation suscite un besoin d'aide aux utilisateurs de plus en plus important, tant au niveau de la compréhension et de l'utilisation ...