ALE, EDI, and IDoc Technologies for SAP
Application Link Enabling (ALE) is SAP's proprietary technology that enables data communications between two or more SAP R/3 systems and/or SAP R/3 legacy systems. ALE and EDI (Electronic Data Interchange) technologies are the best fit for this type of co...
Performance Analysis and Optimization of Inbound Call Centers
The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of ...
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