A Course on Queueing Models

The application of engineering principles in divergent fields such as management science and communications as well as the advancement of several approaches in theory and computation have led to growing interest in queueing models, creating the need for a...

 Performance Analysis and Optimization of Inbound Call Centers

The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of ...

 Introduction to ATM/IP Design and Performance With Applications Analysis Software

ATM (asynchronous transfer mode) is a sophisticated telecommunications switching technique which allows the simultaneous transmission of voice, image, and computer data. It efficiently exploits the huge carrying capacity of optical fibre for transporting ...