Building Operational Excellence - IT People and Process Best Practices

Running an effective and efficient IT organization goes beyond just having the right technology in place. IT organizations must have effective ways to meet increased workloads, manage staff levels, and to collaborate more effectively with business units. Building Operational Excellence provides valuable insight for organizing IT people and processes, showing you how to improve end-to-end management of critical resources.

This book guides you through techniques of analysis, assessment, and change management that help create the center of excellence. It also offers techniques for implementing meaningful metrics to drive and demonstrate the business value of IT.

Although you can find many reports and briefs on the topics of infrastructure and operations excellence, this book provides a single source of industry- approved, affordable information.