Dialogue Mapping - Building Shared Understanding of Wicked Problems

Dialogue Mapping presents an indispensable new approach to meetings and collaboration, in which collective intelligence is achieved through framing powerful questions and conducting a comprehensive and creative exploration of their possible answers.

In the first part of Dialogue Mapping, Jeff Conklin introduces the key concepts:

• Wicked problems: you must come up with solutions in order to understand what the problem really is ... what the real issues are ... and the problem definition depends on whom you ask!
• Social complexity: the number and diversity of stakeholders whose participation is essential.
• Opportunity-driven problem solving: empirical evidence says creative thinking does not follow a linear process!
• Shared understanding: overcoming fragmentation requires forging shared understanding about all aspects of the problem-solution space.

The remaining sections provide a hands-on tutorial for practitioners.