"Any
Six Sigma effort without Facilitative Leadership is a
swing-and-a-miss. Six Sigma
Team Dynamics is a thorough
discussion of the roles, responsibilities, and pitfalls to
avoid as a
project team traverses through the DMAIC
process. Touch 'em all George, you've hit an upper deck
shot here!"
-Mike Kaupa
Senior VP, Process Management
Park Nicollet Health Services
"George makes Six Sigma simple. His solutions from real
life about how to deal with individuals and teams could be
applied to Six Sigma teams as well as to teams who have
never heard of Six Sigma and who just want to be effective.
The book is like a George Eckes session: you learned a lot,
it seems so simple, and you had far more fun than you
thought you would in a session about Six Sigma. George gets
the people part of Six Sigma!"
-Karen Horn
Worldwide Leader
Organizational Communication
Six Sigma and Metrics
Cisco Systems
"For any Six Sigma team leader who has struggled in
managing a dysfunctional team member or surviving the
'storming' phase of team development, Mr. Eckes offers
time-tested, pragmatic approaches that work! The two
chapters on 'preventions' and 'interventions' alone are
worth the price of any number of facilitation training
sessions by bringing together the best ideas in one place
with palpable examples. Mr. Eckes's 'best practice' of
summarizing key learnings at the end of each chapter makes
this an easy-to-use reference tool for the already
overworked Six Sigma professional."
-Debbie Neuscheler-Fritsch
Senior Vice President
JPMorgan Chase
Contents
- Six Sigma Team Dynamics: The Elusive Key to Project
Success.
- The Roles and Responsibilities of a Six Sigma
Team.
- Team Effectiveness: How the Lack of Facilitative
Leadership Results in Six Sigma Failures.
- When Six Sigma Meetings Go Bad: Facilitative
Interventions and When to Use Them.
- Managing the Six Sigma Project.
- Dealing with Maladaptive Six Sigma Behaviors.
- Completing the Six Sigma Project: The Never Ending
Responsibility of the Champion.
- Pitfalls to Avoid in Creating Six Sigma Team
Dynamics.
- Appendix A: Alpha Omega Call Center DMAIC
Templates.
- Appendix B: 95 Questions Champions Should Ask Their
Project Teams.
- Appendix C: The Champion's Responsibilities.